I am trying to change the header on my site and when I click on the customize page won’t load completely. I keep getting a spinning wheel. I have tried this in chrome and IE11. I have no clue what’s going on here.
This is almost certainly not Theme related as that option is controlled by WordPress core.
It is possible you have a plugin that is breaking the Customize dashboard menu, or that your site needs more PHP memory. But it is most likely a WP configuration problem, or a host problem.
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