License renewal error

[guysmithmusic]

I renewed Xtreme+, but the system rejects the new key with error “Failure to activate: Your license key has reached its activation limit.”

[User]

@weaver will need to comment.

[Weaver]

This reply has been marked as private.

[guysmithmusic]

I have forwarded the renew email.

I did not mention, but I had put the old license key back, so I am at the moment operational.

Above, you wrote “… if you didn’t get a new download during your renewal.” Is it a requirement to download another copy of the plugin (the version numbers appear to be the same, so I did not bother downloading it since it was already installed)?

[guysmithmusic]

@weaver

Pinging as I have not gotten any reply to this post or the requested email.

[Weaver]

@guysmithmusic –

The key that is in the purchase receipt you forwareded to my via email shows as activated ,

BUT it has been activated on: test.cynical.ws/

So you need to deactivate from that site and reactivate on the new site.

1. Login to shop.weavertheme.com
2. Goto Your Account -> Your Licenses -> View Licenses
3. Deactivate the license
4. Reactivate from correct URL

[guysmithmusic]

Weird since the test site has been inactive and is an entirely different domain.

Regardless, this appears to have worked.

If possible, please leave the thread open for a few days while I poke around and look for issues.

[Author]

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