Home Forums Weaver Xtreme Theme License error on new site

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  • #76082
    plumcreek
    Participant

    Unable to activate “f4df55b4939a4451581e6595b2641bd5” key. License status: invalid – no data for license.

    for https://bettybrandtpassick.com/

    Have had challenges before on lesser hosting sites, this one is Bluehost, but the message is different. I waited 24 hours as that has seemed to “fix” things before but not this time.

    Also cleared the license info, cleared cache, deleted and reentered it on my license page.

    Any thoughts? Thanks.

    Beth

    #76083
    User
    Moderator

    @Weaver will need to comment.

    #76084
    plumcreek
    Participant

    I figured as much, thanks!! I’ll go see if it works this morning, sometimes that’s how this happens. 😉

    It’s this page, of course: https://bettybrandtpassick.com/wp-admin/themes.php?page=weaverxplus

    And same errors this morning.

    #76085
    scrambler
    Moderator

    Have you contacted weaver from the plugin support site below with your information

    Contact – Weaver Xtreme Theme

    If not, that is the first step

     

    #76086
    User
    Moderator

    Thanks Scrambler, didn’t know about that form.

    #76087
    plumcreek
    Participant

    I had not because of the HUGE warnings to not do that without doing this first. I will now, thanks.

    #76088
    scrambler
    Moderator

    The warning is about not using it for forum Theme usage question.

    But for licensing issue, it is the right place 🙂

    #76089
    plumcreek
    Participant

    Sent it yesterday, thanks for the assist.

    #76090
    Weaver
    Keymaster

    Sorry, have had a bit of an urgent matter that is taking a lot of time for me the past few days.

    The database shows that your license is active, so it did work. There have been a couple of other users getting an activation failed message on an already activated site. I will contact the plugin support to see if they can explain this.

     

    #76143
    plumcreek
    Participant

    FWIW, still happening. I’ll check back after the 1st to see if you’ve heard back and had some bandwidth to look into it. Thanks!!

    #76146
    Weaver
    Keymaster

    Strange – the license IS activated. I will contact the license plugin to see what might cause that. But for now, things will work fine. Expecting an update in late January or Feb. So for now, your sites will keep working.

     

    #76272
    plumcreek
    Participant

    FWIW I just installed a new site and it worked fine. Wonder if that means something in hosting is wrong on the one that isn’t working. And yes, I just attempted it again. Happy January!

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