Without being able to inspect the site with the browser developer tools, we have no way to see what may be going on.
If you want support, you need to setup a test site online somewhere that we can access.
You can do that by Creating a subfolder in the installation of a site you maintain, install wordpress there and close your site in it.
Make sure you text is just plain text and not a link or an h tag, as these are styled somewhere else.