Abort in customizer - Weaver Support Forum

This topic has 22 replies, 3 voices, and was last updated 1 week, 2 days ago by cynical.

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Posts

May 16, 2023 at 18:00 UTC - Views: 61 #72781

cynical

Participant

tried to change header image in customizer, got a blank screen the a WP generated email about an abort. Email below:

—–

First, visit your website (http://www.siliconstrat.com/) and check for any visible issues. Next, visit the page where the error was caught (http://www.siliconstrat.com/wp-admin/customize.php?return=%2Fwp-admin%2Fmedia-new.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

http://www.siliconstrat.com/wp-login.php?action=enter_recovery_mode&rm_token=5vcFGza8vbnAOSJFNpdYvL&rm_key=uwbE0VSgTxzoOmeiwF7Gmy

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:

WordPress version 6.1.1

Active theme: Weaver Xtreme (version 6.2.1.1) Current plugin: (version ) PHP version 8.1.18

Error Details

=============

An error of type E_ERROR was caused in line 1747 of the file /homepages/37/d146050845/htdocs/ssm-wp/wp-content/themes/weaver-xtreme/admin/customizer/lib-controls.php. Error message: Uncaught ArgumentCountError: 2 arguments are required, 1 given in /homepages/37/d146050845/htdocs/ssm-wp/wp-content/themes/weaver-xtreme/admin/customizer/lib-controls.php:1747

Stack trace:

#0 /homepages/37/d146050845/htdocs/ssm-wp/wp-content/themes/weaver-xtreme/admin/customizer/lib-controls.php(1747): sprintf()

#1 /homepages/37/d146050845/htdocs/ssm-wp/wp-content/themes/weaver-xtreme/admin/customizer/load-customizer.php(172): weaverx_check_customizer_memory()

#2 /homepages/37/d146050845/htdocs/ssm-wp/wp-includes/class-wp-hook.php(308): weaverx_customize_preview_js()

#3 /homepages/37/d146050845/htdocs/ssm-wp/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

#4 /homepages/37/d146050845/htdocs/ssm-wp/wp-includes/plugin.php(517): WP_Hook->do_action()

#5 /homepages/37/d146050845/htdocs/ssm-wp/wp-admin/customize.php(292): do_action()

#6 {main}

thrown

May 16, 2023 at 22:02 UTC - Views: 58 #72783

Weaver

Keymaster

This particular bug has been fixed in Weaver Xtreme 6.2.1.3, so please update.

BUT, that error is caused by trying to display an error message that your site has not allocated enough PHP memory. It should be 256M for WordPress and this theme to run without running out of memory. It is a setting that applies to your host’s server. You may have to contact your host, or you may have a way to increase your PHP memory from you hosting control panel.

May 17, 2023 at 00:10 UTC - Views: 53 #72785

cynical

Participant

Thanks, but updating did not fix the problem. However, it did keep WP from generating an abort email.

When in the dead screen below, the clickable question mark beside the text “You are customizing” is unresponsive (might help narrow the abort location). The ‘X’ for escaping the customizer page is active.

Also, the memory was set high before the initial report:

define(‘WP_MEMORY_LIMIT’, ‘512M’);
define(‘WP_MAX_MEMORY_LIMIT’, ‘512M’);

May 17, 2023 at 04:03 UTC - Views: 48 #72787

Weaver

Keymaster

You PHP memory is too low. The PHP limit is not the same as WP memory limits. Usually the PHP memory can be set from the host control panel, or sometimes, it even takes host tech support.

May 17, 2023 at 11:16 UTC - Views: 44 #72789

cynical

Participant

Per Ionos, we are at 512M for PHP memory. Even their lowest tier meets your recomendation.

May 17, 2023 at 13:35 UTC - Views: 41 #72790

Weaver

Keymaster

I am out of suggestions. We have not had similar reports of a blank Customizer screens.

Need more information. Here are the standard suggestions:

Copy/Paste in a reply the System Info box from Dashboard -> Appearance -> Weaver Xtreme Admin => Theme Help -> System Info
Set WP_DEBUG in the wp-config.php file in the root of your site to true. Alternatively, use

WP Debugging

to temporarily activate it. This process should generate error messages you can see on you sites output screen.
Deactivate other plugins one at a time to see if any of them are actually causing the issue.

I will be travelling so will be unable to respond quickly for the next couple of days, but will try to check in when possible.

May 17, 2023 at 13:37 UTC - Views: 39 #72791

Weaver

Keymaster

Oh, and did the out of memory notification pop up after upgrading?

May 17, 2023 at 14:10 UTC - Views: 38 #72792

cynical

Participant

Thanks. I’ll be leaning on you a bit for debugging guidance.

Unknown when the abort occured. Per your suggestion, I installed WordFence on all sites and it nagged me to upgrade at some point, but I was not needing customize.
I have multiple sites using Xtreme hosted on the same contract. Some are still pre Xtreme 6.1.1.2 and are working fine. Others I had upgraded per WordFence suggestions and they too not blank-screen after entering customizer.
Site Health info also notes PHP memory at -1.
Theme Help info follows:

### Weaver System Info ###

— WordPress Configuration —

Site URL: http://www.siliconstrat.com
Home URL: http://www.siliconstrat.com
Multisite: No
Version: 6.1.1
Language: en_US
WP_DEBUG: Disabled
WP Memory Limit: 512M
Permalink: /marketing-memos-blog-xxx/%postname%/
Show On Front: page
Page On Front: Home (ID# 1863)
Page For Posts: (ID# 0)
Current Theme: Weaver Xtreme (6.2.1.3)
Post Types: post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, nf_sub, mailpoet_page, ml-slider, ml-slide

— Weaver Xtreme Configuration —

Weaver Xtreme Version: 6.2.1.3
Theme Support Version: 6.2.9
Xtreme Plus Version: 6.2

— Server Configuration —

Operating System: Linux
PHP Version: 8.1.18
MySQL Version: 5.7.41
jQuery Version: 3.6.1
Server Software: Apache

— PHP Configuration —

Local Memory Limit: -1
Server Memory Limit: -1
Post Max Size: 64M
Upload Max Filesize: 64M
Time Limit: 50000
Max Input Vars: 5000
Display Errors: N/A

— WordPress Active Plugins —

Advanced Editor Tools: 5.9.0
Akismet Anti-Spam: 5.1
All in One SEO: 4.3.6.1
Bounce Handler Mailpoet: 1.3.21
Disable Comments: 2.4.3
Disable Gutenberg: 2.9
MailPoet: 4.15.0
MaxButtons: 9.5.2
MetaSlider: 3.30.1
Ninja Forms: 3.6.23
Raw HTML: 1.6.4
Regenerate Thumbnails: 3.1.5
Relevanssi: 4.19.0
Velvet Blues Update URLs: 3.2.10
Weaver II Theme Extras: 2.3.1
Weaver II to Weaver Xtreme: 1.1
Weaver Themes Shortcode Compatibility: 1.0.4
Weaver Xtreme Plus: 6.2
Weaver Xtreme Theme Support: 6.2.9
Wordfence Security: 7.9.2
WP Captcha Free: 0.9.1

— WordPress Inactive Plugins —

Simp Modal Window: 1.6

### End System Info ###

May 17, 2023 at 14:14 UTC - Views: 38 #72793

cynical

Participant

WP_DEBUG did not change anything, aside from dumping the following warnings on the site (so I’ve had to set WP_DEBUG to false for now:

<b>Deprecated</b>: Optional parameter $vals declared before required parameter $text is implicitly treated as a required parameter in <b>/homepages/37/d146050845/htdocs/ssm-wp/wp-content/plugins/weaver-themes-shortcode-compatibility/weaver-themes-compatibility.php</b> on line <b>188</b>

<b>Deprecated</b>: Optional parameter $args declared before required parameter $text is implicitly treated as a required parameter in <b>/homepages/37/d146050845/htdocs/ssm-wp/wp-content/plugins/weaver-themes-shortcode-compatibility/weaver-themes-compatibility.php</b> on line <b>353</b>

<b>Warning</b>: Cannot modify header information – headers already sent by (output started at /homepages/37/d146050845/htdocs/ssm-wp/wp-content/plugins/weaver-themes-shortcode-compatibility/weaver-themes-compatibility.php:188) in <b>/homepages/37/d146050845/htdocs/ssm-wp/wp-content/plugins/mailpoet/lib/Util/Cookies.php</b> on line <b>35</b>

May 17, 2023 at 23:44 UTC - Views: 33 #72795

User

Participant

@cynical

As you say, “WP_DEBUG did not change anything”. Indeed, it is only used to temporarily display the current errors which WP is encountering on your site.

If you don’t want the errors displayed, you can save them to a text file as follows:

define( ‘WP_DEBUG’, true);
define( ‘WP_DEBUG_LOG’, true);
define( ‘WP_DEBUG_DISPLAY’, false);

When generated, the log may be found at /wp-content/debug.log

I was surprised that you are still using Weaver II Theme Extras: 2.3.1 and Weaver II to Weaver Xtreme: 1.1 as you now use Weaver Xtreme Plus.

I would suggest that you disable the Weaver II plugins, pending their removal.

Similarly WP Captcha Free: 0.9.1, which I can’t find among current WP plugins.

Also, since you have Disable Comments: 2.4.3 installed, I think there should be no need for WP WP Captcha Free to be installed, if you have disabled your comments.

Regarding Disable Comments: 2.4.3, site comments can be turned off under Dashboard > Discussion Settings, which will allow you to remove this plugin altogether.

Finally, may I suggest that you install and run the “Health Check & Troubleshooting” plugin and test for conflicts in your plugins. This plugin does not interrupt the live site and is very easy to use.

FYI, for testing with this plugin, you will need to install a blank Theme. I would suggest using WP Twenty Twenty-one or another earlier pre-blocks theme.

Regards!

May 18, 2023 at 00:57 UTC - Views: 30 #72796

cynical

Participant

OK. Did nearly everything on your list.

Did a “tail -f” on the debug file and entered customizer, and it reported the following:

[18-May-2023 00:55:13 UTC] PHP Fatal error: Uncaught ArgumentCountError: 2 arguments are required, 1 given in /homepages/37/d146050845/htdocs/ssm-wp/wp-content/themes/weaver-xtreme/admin/customizer/lib-controls.php:1747
Stack trace:
#0 /homepages/37/d146050845/htdocs/ssm-wp/wp-content/themes/weaver-xtreme/admin/customizer/lib-controls.php(1747): sprintf()
#1 /homepages/37/d146050845/htdocs/ssm-wp/wp-content/themes/weaver-xtreme/admin/customizer/load-customizer.php(172): weaverx_check_customizer_memory()
#2 /homepages/37/d146050845/htdocs/ssm-wp/wp-includes/class-wp-hook.php(308): weaverx_customize_preview_js()
#3 /homepages/37/d146050845/htdocs/ssm-wp/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#4 /homepages/37/d146050845/htdocs/ssm-wp/wp-includes/plugin.php(517): WP_Hook->do_action()
#5 /homepages/37/d146050845/htdocs/ssm-wp/wp-admin/customize.php(292): do_action()
#6 {main}
thrown in /homepages/37/d146050845/htdocs/ssm-wp/wp-content/themes/weaver-xtreme/admin/customizer/lib-controls.php on line 1747

May 18, 2023 at 05:59 UTC - Views: 26 #72801

User

Participant

@Weaver will need to comment on this when he is available.

FYI lib-controls.php: 17469-1748 reads:

if ($memlim < WEAVERX_PHP_MEMORY_LIMIT) {        // show if not set
weaverx_alert(wp_kses_post(sprintf(__('**** WARNING! ****\r\n\r\nYour WP host server has only %s of PHP Memory. Depending on your WordPress configuration, this could cause settings made in the Weaver Xtreme Customizer Interface to fail to be saved and applied to your live site.\r\n\r\nPlease verify that settings you make in the Customizer are being applied to your live site.\r\n\r\nThere are solutions if this issue applies to you. Please see the [Appearance : Weaver Xtreme Admin : Help] tab for more information about the possible PHP Memory problem.\r\n\r\n                 
*** IMPORTANT! ***\r\nThis warning will be displayed only ONCE! The information will be displayed on the Help tab until you resolve the problem.', 'weaver-xtreme')), $memlim . 'M')); weaverx_setopt('_PHP_warning_displayed', true);

So it looks like there is still a Memory issue there somewhere.

@cynical

For Weaver’s information, can you please copy here the results of Site Health > Info > “Server” and “WordPress Constants” ?
They show what the site and WP Memory status is.

Alternatively, copy the whole Site Health > Info data, and set your reply to “Private Reply” for security.

Regard!

May 18, 2023 at 11:07 UTC - Views: 22 #72802

cynical

Participant

<h3 class=”health-check-accordion-heading”><button class=”health-check-accordion-trigger” type=”button” aria-expanded=”true” aria-controls=”health-check-accordion-block-wp-server”>Server</button></h3>

The options shown below relate to your server setup. If changes are required, you may need your web host’s assistance.

Server architecture	Linux 4.4.302-icpu-088 x86_64
Web server	Apache
PHP version	8.1.18 (Supports 64bit values)
PHP SAPI	cgi-fcgi
PHP max input variables	5000
PHP time limit	50000
PHP memory limit	-1
Max input time	-1
Upload max filesize	64M
PHP post max size	64M
cURL version	7.64.0 OpenSSL/1.1.1n
Is SUHOSIN installed?	No
Is the Imagick library available?	No
Are pretty permalinks supported?	Yes
.htaccess rules	Custom rules have been added to your .htaccess file.

These settings alter where and how parts of WordPress are loaded.

ABSPATH	/homepages/37/d146050845/htdocs/ssm-wp/
WP_HOME	Undefined
WP_SITEURL	Undefined
WP_CONTENT_DIR	/homepages/37/d146050845/htdocs/ssm-wp/wp-content
WP_PLUGIN_DIR	/homepages/37/d146050845/htdocs/ssm-wp/wp-content/plugins
WP_MEMORY_LIMIT	512M
WP_MAX_MEMORY_LIMIT	512M
WP_DEBUG	Enabled
WP_DEBUG_DISPLAY	Disabled
WP_DEBUG_LOG	Enabled
SCRIPT_DEBUG	Disabled
WP_CACHE	Disabled
CONCATENATE_SCRIPTS	Undefined
COMPRESS_SCRIPTS	Undefined
COMPRESS_CSS	Undefined
WP_ENVIRONMENT_TYPE	Undefined
DB_CHARSET	utf8
DB_COLLATE

May 18, 2023 at 18:17 UTC - Views: 18 #72808

Weaver

Keymaster

The last error messages you showed are the same as your initial posts. The error message itself is as I explained before – you need to be running Weaver Xtreme 6.2.1.3…

But as I explained before, there is something wrong with the amount of PHP memory you have.

This both from the problem when detected by Weaver, as well as the -1 value on the PHP memory limit.

It doesn’t matter what you plan chart says, you are seeing from at least two different sources that you do not have enough PHP memory.

So,

it would be really good idea to get rid of the Weaver II leftovers6.2.1.3
be sure you are updated to 6.2.1.3
Talk to your sites tech support, and show them the -1 PHP values, and ask them to fix it.

Until that memory issue is gone, you are very likely to continue to see the blank Customizer.

May 18, 2023 at 18:50 UTC - Views: 16 #72812

cynical

Participant

I am on 6.2.1.3.
I did disable all the W-II plugins.
The error in this case is “Uncaught ArgumentCountError: 2 arguments are required”.
Minus 1 on PHP means “no limit”, and as noted above, the default for my contract with Ionus is 512M for scripting.

Please note, the abourt comes from [a] your interpretation of the memory reported by the system that in turn [b] triggers a bug where you did not use the correct number of arguments in a function. As such, your function terminates and leaves a blank screen.

I _suspect_ that you call different memory measurement routines than health check info, or that you interpret the results of the call differently, and that leads in the the buggy line with the insufficient number of arguments.

May 18, 2023 at 19:36 UTC - Views: 13 #72815

cynical

Participant

I’ll note that another Xtreme site, under the same hosting but using Xtreme 6.2.0.1, and which reports the same -1 PHP memory, enters Customizer just fine.

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